Refund Policy

You can try our tools for free, with watermarked results, before you subscribe. This policy explains when we refund subscription payments.

1. When we will refund you

• First subscription payment: if you ask within 7 days of your first payment and have used 10 or fewer image generations.
• Billing errors: if you were charged twice, charged the wrong amount, or charged after your subscription was cancelled.
• Service problems: if a problem on our side stopped you from using the service you paid for and we could not fix it within a reasonable time.

2. When we do not refund

Each generation uses paid AI processing, so outside the cases above we do not generally refund:

• renewal payments you did not cancel before the renewal date;
• unused generations, which do not roll over to the next month;
• the remaining part of a billing period after you cancel;
• accounts suspended or closed for breaching our Acceptable Use Policy.

3. Failed or unsatisfactory images

A generation that fails with an error does not use up your allowance. AI results vary, so if an image has a problem, email us and we will review it. Where appropriate, we may add generations to your account instead of giving a refund.

4. How to cancel

You can cancel at any time from your profile page, which opens our secure Stripe billing portal. There is no cancellation fee. Your plan stays active until the end of the billing period you have paid for, and you will not be charged again.

5. How to request a refund

Email support@mail.realstager.com from your account email address with the date and amount of the charge. We aim to reply within 3 business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

6. Your consumer rights

Nothing in this policy limits rights you have under consumer laws that cannot be excluded, including the Australian Consumer Law where it applies. If those laws give you a right to a refund or other remedy, we will honour it.

Last updated: November 2, 2026